DBPR SECRETARY KEN LAWSON AND -- "HIS CUSTOMERS"
Opinion By Jan Bergemann
Published February 7, 2012
nearly fell from my chair laughing last Friday when I read the "BOTTOM
LINE" -- the weekly newsletter of the Department of
Business and Professional Regulation (DBPR). In this newsletter
Secretary Ken Lawson is again calling the folks "CUSTOMERS” just
because they are forced to pay for the existence of the DBPR.
Lawson’s quote: "I am delighted that we have been able to
meet our customers here in
note: The DBPR is a government
agency that was created to license and regulate professionals and
businesses and to protect consumers.)
It's pretty obvious that Secretary Lawson doesn't know what the word "CUSTOMER" really means. To refresh his and everybody else's memory, here is the definition of the word customer as quoted in the BUSINESS DICTIONARY:
General: A party that receives or consumes products (goods or services)
and has the ability to choose between different products and
suppliers. See also buyer.”
In other words, a customer is a person who voluntarily subscribes to the services of a business or chooses to buy a product. The magic word is "CHOOSE" -- which implies that there is a CHOICE.
the people using the services -- or disservices -- of the DBPR are forced
to pay into the DBPR coffers. Nothing voluntary, no choice involved!
Since the DBPR employees seem to have made it their priority effort to protect licensees who violated laws and/or regulations against rightful complaints, the reputation of the honest license holders is quickly going down the drain. How good is a license if consumers know that the license is only a sham, because the regulatory agency fails to weed out the bad apples? Virtually everybody who keeps paying the license fees will keep his/her license. What does that tell you about the value of such a license?
not even start talking about the Division of
Calling all these people "customers" is in my opinion an insult to these folks whose money is wasted for the dismal services of the DBPR.
I honestly believe that if the DBPR would have to rely on voluntary customers only, the DBPR would have more employees than "CUSTOMERS." So much for calling the folks "CUSTOMERS” just because they are forced to use the "SERVICES" of the DBPR.