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An
Opinion By Jan Bergemann
President, Cyber Citizens For Justice, Inc.
May
31, 2009
Last
year's initiative "On the Road to Better Business" was clearly
nothing but a propaganda campaign for the DBPR. Many citizens who attended the
meetings were surprised when they read Secretary Drago's evaluation of these
meetings. Just read:
A
USELESS STATE AGENCY AND A DISMAL SECRETARY
This
year it's easier for us citizens to get in touch with Secretary Drago --
so they say? Please read the announcement below,
as published in the DBPR newsletter on May 28, 2009.
Don't
give up, talk with Secretary Drago on-line -- no harm done if he doesn't
listen -- again! Here are the instructions and the page with the connections:
http://www.myfloridalicense.com/dbpr/QualityOnTheLine.html
Please
use this good opportunity to voice your complaints about the DBPR to Secretary
Drago. And keep a copy of this communication -- for future references. Just in
case the Secretary claims again (quote): "....
they had great things to say about the people who work here. I know that we will
continue to improve the way we serve our licensees and the people of
Florida
. It takes great people to affect change, and we’re fortunate to have a
wonderful team."
FIRST
STOP:
South
Florida on Tuesday, June 2, from 12 to 3 p.m.
| May 29, 2009
Dear Friends,
It is hard to believe that a year has passed since
we began the "On the Road to Better Business" initiative. When
I began to think back to how much I learned in those meetings and the
invaluable feedback that only the end-user can provide, I knew we had to
do something to continue the momentum.
This year, I wanted to do the same thing—gain
feedback from our customers. In light of challenging budget times, it is
important to me that we keep travel expenses to a minimum. With that in
mind, we’ve created "Quality
on the Line," DBPR's new, Web-based customer service
initiative. There is no cost associated with the initiative.
For "Quality on the Line," the state has
been divided into five districts and office hours will be conducted
online. You will be able to submit questions, concerns or suggestions to
me via an electronic form, which will be available online when the
"office is open." I will be at my computer during office hours
and will be responding to you as your e-mails come in.
I want to personally invite you to contact me
during "Quality on the Line." The first virtual office hours
will be in South Florida on Tuesday, June 2, from 12 to 3 p.m. Please
check the Web site to see whether your county is included in this
district. For more information about the initiative and to find out when
I will be online in your area, please visit MyFloridaLicense.com.
Quality is on the line, and DBPR needs your
feedback to put customer service on the map. I am eager to hear from
you!
Sincerely,
Charles W. Drago
Secretary
Department of Business and
Professional Regulation
1940 North Monroe Street
Tallahassee, Florida 32399
Customer Contact Center:
850.487.1395
www.MyFloridaLicense.com |
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