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Article Courtesy of Channel
6 News Orlando
By Kayla Lewis
Published October 22, 2026
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WATCH VIDEO |
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OCALA – A newly built home. A dead lawn. And a water treatment company that,
according to one Ocala couple, won’t answer their calls.
Adrian Overby and his wife say Liberty Water damaged their yard and plumbing
after they cancelled their contract, and they caught it all on camera.
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The couple signed a contract with Liberty
Water, a water treatment company, but cancelled within three
days after learning the agreement would not be
interest-free, as they say they were told. The contract
itself states customers may cancel without penalty or
obligation within three business days of signing.
But Overby says the company installed its equipment before
the paperwork was even finished. When workers came back to
remove it, he says they left the damage behind.
“They removed all the equipment, and they didn’t replace any
of the sod, and threw all, emptied the water and the salt
all on the new sod,” Overby said. “So they killed the whole
section of the ground and have refused to come back and fix
it.”
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Caught on Camera
The family’s security footage captured the uninstall — and something else.
Overby says he heard a worker make a troubling comment on the recording.
“I’m going to kneecap this lady’s pipes real quick and get out of here,” the
worker is heard saying, according to Overby.
The Overbys say they want the damage fixed before their homeowners association
begins issuing fines. Because the chemicals seeped into the ground, fixing the
lawn would require pulling up the soil and replanting the sod.
Company Hard to Reach
Getting Liberty Water on the phone has proven difficult. Overby says the company
does not answer calls.
News 6 Marion County Community Correspondent Kayla Lewis tried to track the
company down in person. The address listed on Google led to an Ocala storage
facility — with no one there to answer questions and no Liberty Water listing
among the businesses in the complex.
News 6 then found a second listed address and made contact with a company
representative. That representative asked for patience and promised to provide
an answer for the Overbys within 24 hours.
News 6 will continue to press Liberty Water for answers.
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