'They don't care': Property manager for Palm
Springs community has tough words for Citizens Insurance
Residents of Springdale
Homeowners Association scramble for new insurance amid hurricane
season |
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Article Courtesy of WPTV Channel 5
By Matt Czesny
Published July 21, 2025
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WATCH VIDEO |
PALM SPRINGS — WPTV has not
stopped looking for answers to Florida's insurance coverage collapse.
For years, we have been fighting for residents and helping you navigate
high costs for home insurance as they continue to push your budget.
Now, reporter Matt Sczesny went
looking for answers after leaders at a large development in Palm Beach
County reached out to him after they were told their insurance is about
to be dropped.
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At the Springdale Homeowners Association
in Palm Springs, there are 103 buildings and more than 400
households. However, in a few months, they stand to lose
their coverage from Citizens Insurance.
"It's tough. It's really tough, especially when we did what
they asked us to do," property manager Susan Meyer said.
Meyer doesn't understand how this could change so quickly.
"We did 180 roofs, what they asked, and we asked again,
'give us the next set, we'll meet what you need us to do,'
and they don't care," Meyer said. "They dropped us."
Meyer said she and the homeowners, who are each responsible
for their own roofs, had been assured at least three times
by Citizens Insurance that they were on a clear path to
renewing their policy at the end of this year. However, a
new inspection in April turned everything around.
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Property manager Susan Meyer of the Springdale
Homeowners Association speaks to WPTV reporter Matt Sczesny on July
14, 2025.
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"They came back with an almost 3,000-page report, and
in this report, they basically said all our buildings were horrible and
they weren't going to renew anything," Meyer said.
WPTV contacted Citizens Insurance in Tallahassee about the issue.
In a statement, a spokesperson told WPTV: "We have not had a chance to
review the file, but we most certainly will take another look."
"Now I'm back in hurricane season, how am I going to get a roof done now
if I need to get it done now?" Meyer said. "It's going to be tough."
Obviously, the residents would like to keep their Citizens Insurance
coverage, but right now they're also looking at private insurance, which
undoubtedly will cost more for everyone who lives at the community.
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